Episode 11: Finding the Right Words to Say in a Crisis - Interview with Carole Spiers
Monday, March 31st, 2008There are times when the right words can make the whole difference to the outcome of an emergency - just as the wrong words may turn a bad situation worse.
In this episode Duncan Gotobed talks to Carole Spiers, International Leading Authority on Corporate Stress about how to find the right words to say in a crisis.
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The next show will be release on 14th April and will feature an interview with Professor Adrian Furnham, from University College London, about motivation and what the dark side of motivation is all about.